Dongle Installation (hardware protection) and troubleshooting

This is the dongle

To install the dongle on your computer

Follow these steps to install the dongle (which is the hardware protection of the software):

1) Make sure that the dongle is not plugged in; if it is - unplug it from your computer;

2) Open "Timing Solution"  folder and run one of these shortcuts (the choice depends on the Operating System of your computer: 32 bits or 64 bits):

If you are not sure what operation system is on your computer, see the Appendix A section.

The explanation how to open "Timing Solution" folder for users of Windows 8 system see the Appendix C section.

 

To run Timing Solution:

1) Plug the dongle;  

2) Click "Timing Solution (Advanced)" shortcut.

 

Appendix A: What Operating System, 32 bits or 64 bits, has your computer?

To identify the type of Operating System of your computer, open "Control Panel" and choose there "System" item 

 

Run it.

The information you are looking for is here:

 

 

Appendix B: Troubleshooting

Troubleshooting #1

Sometimes antivirus security program does not allow to install or run the software. Gaurdant drivers are certified by Microsoft corporation, so for most antivirus software it should work ok.

We have faced with these problems related to the dongle drivers:

a) It displays this message while you try to run the software:

In order to resolve this problem disable your antivirus software before the installation. It may be "Kaspersky Internet Security" or "Norton Antivirus" or some other software. Simply disable this software before the installation and enable it after after installation.

You can also copy NOVEX32.dll file into c:\TimingSolution\ directory manually.

b) It displays "Application incompatible" message or

Unable to create service N"VKEYNT. This driver has been blocked
from loading. Error code 1275."

We recommend to disable your antivirus software and reinstall dongle drivers once again.

How to disable Kaspersky Intenet Security 

To disable Kaspersky Internet Security follow these steps:

 

choose "Pause protection..." item:

and click here:

after installation software enable protection the same way.

 

How to disable Norton Antivirus 

Turn off Auto-Protect permanently

    This is not recommended. Your computer is not protected from viruses when Auto-Protect is disabled.

  1. Start Norton AntiVirus.

    If Norton AntiVirus is part of Norton SystemWorks or Norton Internet Security, then start that program.

  2. Click Options > Norton AntiVirus.

  3. In the left pane, click Auto-Protect.

  4. In the right pane, uncheck Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).

  5. Under "Select the duration," select Permanently from the drop-down menu.

  6. Click OK.

  7. Exit Norton AntiVirus.

  8. Restart the computer.

Turn on Auto-Protect

  1. Start Norton AntiVirus.

    If Norton AntiVirus is part of Norton SystemWorks or Norton Internet Security, then start that program.

  2. Click Options > Norton AntiVirus.

  3. In the left pane, click Auto-Protect.

  4. In the right pane, check Enable Auto-Protect and Start Auto-Protect when Windows starts up (recommended).

  5. Under "Select the duration," select Permanently from the drop-down menu.

 

Troubleshooting #2

If your drivers have not been installed properly previously, you need to remove them from your computer.

The best way to do that is to download and install the standard Windows program "Windows installer cleanup". Run this program and choose this item:

http://support.microsoft.com/kb/290301

Choose "Guardant Drivers XXX" item and click "Remove" button.

After that install drivers once again.

Do not click button "Clean All".

 

Appendix C: open Timing Solution folder for users of Windows 8

After running your computer, you will get "Start" panel like this:

Make RIGHT mouse click somewhere on the screen; in the right bottom corner you will see icon:

 

 

Click this button to get the list of all installed programs. Timing Solution folder is among them:

do not forget to use a scroll button to scroll along the list.